Privacy and Refund Policy – CERES UK
At CERES UK, we are committed to protecting your privacy and ensuring a smooth shopping experience. This policy outlines how we collect and use your information in relation to orders, returns, and refunds.
Personal Data for Refunds and Returns
When you request a return or refund, we may collect the following personal information:
- Full Name
- Email Address
- Phone Number
- Delivery Address
- Order Details (Invoice/Proof of Purchase)
This information is necessary to verify your order, process your return request, and issue your refund.
Use of Information
Your information will only be used for:
- Processing returns and refunds
- Communicating with you regarding the status of your return or refund
- Preventing fraudulent activities related to purchases
We do not share your information with third parties except where necessary to complete the return, refund, or legal compliance.
Refund Process
You may request a return within 10 days of receiving your product, provided it is unused, in its original condition, and accompanied by proof of purchase. Approved returns will be processed promptly, and refunds will be issued to your original payment method.
Please notify us within 24 hours if you receive a damaged, defective, or incorrect item, including clear photographic evidence.
Cancellations
Orders can be cancelled within 24 hours of placement. Beyond this timeframe, cancellations may not be possible if the order has been processed or shipped.
Data Retention
We retain your refund-related personal information only for as long as necessary to comply with legal obligations, resolve disputes, and complete your refund or cancellation process.
Contact Us
If you have any questions regarding returns, refunds, or your personal data, please contact us:
Email: info@cereskozmetik.pk
Website: https://cereskozmetik.pk/contact-us/
